Questions about online shows in the NITE Hotel? Please read below
FAQ – NITE Hotel
Where do I buy the tickets for the online performances?
How do I check in the online theatre?
After you have purchased a ticket you will receive an email with a code. Make sure to save it! The code will be your key to get access to the performance in the NITE hotel. To go to the NITE Hotel to watch the performance it is easiest to use the link from the ‘NITE Ticket service’ email with your code and ticket. You will immediately end up in the right digital place. Can’t find it? Check your SPAM. Still can’t find it? Mail to email@example.com
My code does not work! What do I do?
The code only works for the time slot that you chose when you bought your ticket. If you enter via nitehotel.org don’t forget to enter the correct time slot. Are you a few minutes late? Don’t worry! Enter your original starting time.
The NITE Hotel is made for a desktop or laptop computer. It does NOT work on mobiles and tablets. Preferably use the Chrome browser and a good, stable internet connection. Please do connect some kick-ass speakers too. It’s worth it.
What technology do I need to see the online performance?
We advise to use a desktop or laptop computer -unfortunately your mobile of tablet will not do- with BIG speakers or a proper headphone, and have a good internet connection (even your neighbour’s Wi-Fi will do).
We use a lot of 3D so your computer will work a lot and probably make some more noise than usual. This is fine, don’t worry, there is nothing wrong with a little workout.
Can I buy multiple tickets?
Yes, you can. Buy as many tickets as you would like.
If I don’t have a Dutch bank account, how can I complete the payment?
No worries! Our website also offers you different payment methods. For the offline performance it differs per each theatre. Visit the website of your theatre for more information.
Can I buy tickets without entering my personal data?
Unfortunately, you cannot. Big brother is watching you! Just kidding, we need to process your personal data in order to provide you with the best possible service. Data treatment complies with our privacy statement.
I bought a ticket, but I want to change the time slot. How can I do it?
App/text/call us on our NITE LINE: 0629830087
I bought tickets but I didn’t receive a confirmation email. What do I do?
First of all, check your spam – you never know what hides in there. Otherwise, we advise you to contact us via WhatsApp or call the NITE line.
My computer disconnected. How do I enter the performance again?
No panic! You only need to enter the code again and you will be right back in our virtual theatre.
Do I need my webcam to join the online performance?
No webcam needed, you can be in your pyjama for the show. But if you want to connect with other users during the performance, you can join with Zoom. You will find the option at the bottom right of your screen.
How do I navigate the digital theatre?
Director Guy Weizman prepared a video to dispel all your doubts. Visit NITEhotel.org to watch the video.
HAS YOUR QUESTION NOT BEEN ANSWERED? App/text/call us on our NITE LINE: 0629830087